Terms & Conditions

Acceptance of terms

These terms and conditions govern all supply of goods and services ("products") by Woody New Zealand, ("Woody New Zealand", "we, "us") to you, the purchaser of goods and services from us, including your use of the website at www.woodynz.co.nz ("the website"). They are effective from March 2025 and will replace all earlier Woody New Zealand terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.




Availability and supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.




Delivery and delivery charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary, we in your online shopping basket.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.




Pricing

All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.




Payment options

We accept the following credit cards:

Visa, MasterCard and Windcave
We also accept payment from your PayPal account if you have one.
Credit Card Security

All payments are processed via {Insert name of your payment provider here} and are subject to {insert payment provider here} terms and conditions which can be found here {insert link to payment provider's terms}.




Shipping and delivery

Once you've received your order confirmation email, please allow:

Urban delivery within 5-7 days

Rural and Outer Island delivery within 7-10 days

Please allow 3 days for order processing as we get everyone's parcels ready for delivery. We will send you a tracking link, once your order is processed.

Thank you for your understanding.

Please note, your order may arrive in multiple packages. from multiple carriers. Tracking information will be Track your order.

We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date. For example, this may occur with split orders where we dispatch the order from multiple stores in multiple shipments to ensure that the customer's order is delivered in full.



No Worries Returns Policy

Any shipping costs to return the original goods will be at the cost of Woody New Zealand, where Woody New Zealand considers the goods to have breached a consumer guarantee. If on examination of goods returned to Woody New Zealand, the goods are found to not be in breach of any consumer guarantee, Woody New Zealand may charge you a fee for examining the goods, and any cost to return the goods to you.

Not 100% happy with your purchase? We'll replace or refund it, no worries.

You must return goods within 60 days, in their original condition, with the prove of receipt and unique cod product provided with your product



Repairs

We'll repair faulty goods under a manufacturer's warranty. If unrepairable, we'll replace the item. And of course we'll honour your rights under the Consumer Guarantees Act 1993. Refer to Consumer Guarantees Act for further information



Online purchase returns

Returning goods purchased online is easy: contact us via our online form. We'll provide a Returns Number for you to note on the packing slip when returning the item.



Liability Limitation

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.


To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.




Applicable law and jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.




Privacy policy and Confidentiality

Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.




General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.woodynz.co.nz

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.


Privacy Policy

Privacy & Security - About This Security and Privacy Statement

This Security and Privacy Statement applies to this website which is operated by Woody New Zealand under the domain name "www.WoodyNZ.co.nz" (Woody New Zealand website).

Woody New Zealand understands and appreciates that you, as a Woody New Zealand website visitor, are concerned about your privacy and about the confidentiality and security of information we may gain about you online. Woody New Zealand is committed to protecting your privacy. This Woody New Zealand Security and Privacy Statement explains how your personal information will be treated as you access and interact with the Woody New Zealand website.

As the Woody New Zealand website develops and as technology evolves, Woody New Zealand will continue to strive to provide you with better and more customised services and with a more effective website. Woody New Zealand encourages you to review the Security and Privacy Statement periodically because the Security and Privacy Statement may change from time to time.

The Woody New Zealand Privacy Policy explains how Woody New Zealand generally protects your privacy and confidentiality. The principles set out in the Woody New Zealand Privacy Policy also apply to Woody New Zealand websites.

In addition to the provisions of this Security and Privacy Statement, there may also be specific and additional privacy provisions which apply to certain sections of the Woody New Zealand website. Because those specific and additional provisions also relate to your privacy protection, you should review them wherever they are accessible by you on the Woody New Zealand website. In the event of any inconsistency between the provisions of this Security and Privacy Statement and those other specific and additional provisions, the specific and additional provisions will prevail.

Security of Information

Woody New Zealand takes reasonable steps to preserve the security of cookie and personal information in accordance with the Woody New Zealand website Terms of Use and this Security and Privacy Statement. If your browser is suitably configured, it will advise you whether the information you are sending us will be secure (encrypted) or not secure (unencrypted).

Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although Woody New Zealand strives to protect such information, Woody New Zealand cannot ensure or warrant the security of any information you transmit to us or from our online products or services and you do so at your own risk. Once we receive your transmission, we take reasonable steps to preserve the security of the information in our own systems.


Information Collected

The information that Woody New Zealand collects about you is dependent on how you use the facilities offered by the Woody New Zealand website.

If you visit an unsecure area of the Woody New Zealand website (that is, an area where you are not required to log on) to read, browse or download information, our system will record the date and time of your visit to our site, the pages viewed and any information downloaded. In addition, our system may record personally identifiable information while not logged in.

If you complete any fields in online forms or surveys on Woody New Zealand, the information that you enter into the online form or survey will be stored in the Woody New Zealand database.


Cookies

We use "cookies" as a fundamental part of our interaction with your Internet browser. The purpose is to provide you with better and more customised service and with a more effective website.

A "cookie" is a small text file placed on your computer by our web page server. A cookie can later be retrieved by our webpage servers. Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your browser.

Woody New Zealand uses cookies for two different purposes. We allocate a cookie to each Internet browser that visits the Woody New Zealand website. This cookie does not allow us to collect personally identifiable information about you.

Accordingly, if you wish to make full use of the Woody New Zealand website, it is required that you accept cookies.




How we Handle Email

We will preserve the content of any e-mail that you send us, if we believe that we have a legal requirement to do so. Your e-mail message content may be monitored by our Woody New Zealand employee(s) for security issues including where e-mail abuse is suspected; our response to you may be monitored for quality assurance issues.




Use and Disclosure of Information

We will only use or disclose personal information or information generated by cookies in accordance with the Woody New Zealand Privacy Policy, specific and additional provisions relating to privacy which apply to certain areas of the Woody New Zealand website and as otherwise set out in this Security and Privacy Statement.


Acceptance and Changes to Security and Privacy Statement

You acknowledge and accept that your use of the Woody New Zealand website indicates your acceptance of the Woody New Zealand website Terms of Use and the Security and Privacy Statement.

This is the current Security and Privacy Statement. It replaces any other Security and Privacy Statement for the Woody New Zealand website published on the Woody New Zealand website to date. Woody New Zealand may at any time vary the Security and Privacy Statement by publishing the varied Security and Privacy Statement on the Woody New Zealand website. You accept that by doing this, Woody New Zealand has provided you with sufficient notice of the variation.

Terms & Conditions

Your Use of This Website is Governed by These Terms and Conditions

Please take a few minutes to review these Terms and Conditions. Throughout the entirety of the Terms of Use Statement, the term Woody New Zealand website refers to www.tradetested.co.nz inclusively. Your use of the Woody New Zealand website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these Terms and Conditions, do not use the Woody New Zealand website. By accessing and using the Woody New Zealand website, you agree that your access to and use of the Woody New Zealand website is subject to these terms and conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of New Zealand.

Correction of Errors and Inaccuracies

The information on the Woody New Zealand website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions do no constitute legally binding statements on Woody New Zealand's part.

Your Password Management Responsibilities

Use of your User Id and Password is the agreed security procedure to access the secure area of the Woody New Zealand website. In order to prevent unauthorised access to your accounts and to prevent unauthorised use of the Woody New Zealand website, you agree, by using the Woody New Zealand website, to keep confidential, and to not give or make available your User Id and Password or other means to access your accounts to any Woody New Zealand not authorized to access your accounts. The loss, theft or unauthorised use of your User Id and Password could cause you to lose some or all of the money and/or service credit, in your accounts. If you disclose your User Id and Password to any Woody New Zealand(s) or entity, you assume all risks and losses associated with such disclosure. If you permit any other Woody New Zealand(s) or entity to use your User Id and Password, or other means to access your accounts through the Woody New Zealand website, you are responsible for any transactions and activities they authorise from your accounts. You agree to immediately notify during normal customer service hours of any unauthorised use of your User Id and Password or of any other breach of security, or if you believe someone may attempt to access the Woody New Zealand website without your consent or has transferred money without your permission.

Limitation of Liability

Under no circumstances, shall Woody New Zealand or any of their employees, directors, officers, agents, vendors or suppliers be liable for any direct or indirect losses or damages arising out of or in connection with the use of or inability to use the Woody New Zealand website. This is a comprehensive limitation of liability that applies to all losses and damages of any kind (whether general, special, consequential, incidental, exemplary or otherwise, including, without limitation, loss of data, income or profits), whether in contract, negligence or other tortuous action, even if an authorised representative of Woody New Zealand has been advised of or should have known of the possibility of such damages. If you are dissatisfied with the Woody New Zealand website or any content on the site, or with the Woody New Zealand terms and conditions, your sole and exclusive remedy is to discontinue using the Woody New Zealand website. You acknowledge, by your use of the Woody New Zealand website, that your use of the site is at your sole risk.

Disclaimers

The Woody New Zealand website is operated by Woody New Zealand, on an "as is," "as available" basis, without representations or warranties of any kind. To the full extent permitted by law, Woody New Zealand and their affiliates disclaim any and all representations and warranties with respect to this site and its contents, whether express, implied, or statutory, including, but not limited to, warranties of title, merchantability and fitness for a particular purpose or use. Woody New Zealand does not endorse nor make any warranties or representations about the options or other service or data you may access, download or use as a result of the use of the information contained on this website, or about any website you may access through the Woody New Zealand website. Links to other sites are provided for convenience only. You need to make your own decisions regarding your interactions or communications with any other website. Oody New Zealand makes no representation that content provided on the Woody New Zealand website is applicable or appropriate for use in locations outside of the United States. Woody New Zealand assumes no risk or responsibility for your use of any of the content provided on the Woody New Zealand website.

Copyright Notice

All of the Content you see and hear on the Woody New Zealand website, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Woody New Zealand, one of its affiliates or by third parties who have licensed their materials to Woody New Zealand. The entire Content of the Woody New Zealand website is copyrighted as a collective work under NZ copyright laws, and Woody New Zealand owns a copyright in the selection, coordination, arrangement and enhancement of the Content.
The Content of the Woody New Zealand website, and the site as a whole, are intended solely for Woody New Zealand on a, non-commercial use by the users of our site. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own Woody New Zealand on a non-commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Woody New Zealand reserves complete title and full intellectual property rights in any Content you download from this website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from Woody New Zealand.

Mailing list

By purchasing from Woody New Zealand, you agree to subscribe to our email newsletter. You are free to unsubscribe at any time via the one click link on each newsletter.

Submissions

We welcome your comments regarding the Woody New Zealand website. However, any comments, feedback, reviews, photos, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to Woody New Zealand shall be and remain the exclusive property of Woody New Zealand. Your submission of any such Comments shall constitute an assignment to Woody New Zealand of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Woody New Zealand will be entitled to use, reproduce, disclose, publish and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.